Shop Policies

Orders can be refund/canceled within 24 hours by submitting a request to teenytinytotsbowtique@yahoo.com A request to modify your order can be made by submitting a request to teenytinytotsbowtique@yahoo.com, but there is no guarantee the request may be accepted.

CAN I MAKE AN EXCHANGE?
We do not offer exchanges for different sizes/items due to every order is customized.
Discounted, sale items and grab bags are not eligible for returns and are FINAL SALE.

I MOVED. CAN I CHANGE MY ADDRESS?
A request to change your address can not be accepted due to not being able to change addresses through my services. You can file an address change/forward mail options through USPS (even if its temporary)
https://www.usps.com/manage/forward.htm

WHEN WILL I GET MY ORDER?
Due to me being the only one making these products, updating Facebook and website with the latest information, please allow up to 15-20 business days for your order to completed since every item is made to order. Please allow up to an additional week for tracking to start updating through USPS. Since we are in a current pandemic, USPS can take longer to update your tracking/order. This is not a delay on Teeny Tiny Tots Boutique end and happening with other shops across the country.

HOW LONG BEFORE I GET A REPLY TO MY EMAIL?
We are a small family business and love spending nights and weekends with our kid. We respond to any inquiries as fast as possible and within a reasonable timeframe - excluding nights and weekends.

I HAVE AN ISSUE WITH AN ORDER I RECEIVED, WHO DO I CONTACT?
If there is a defect or issue with your order, please email us at teenytinytotsbowtique@yahoo.com within 3 days of receiving your order so we can help you as quickly as possible. Please contact us PRIOR TO USE, and we will ensure you get a new/correct item as quickly as possible, along with a pre-paid mailer to send the damaged/incorrect item back. Wear and tear are not covered as a defect.

MY PACKAGE IS LOST. WHAT CAN I DO?
Teeny Tiny Tots Boutique is not responsible for lost or stolen packages. We ship all orders via USPS or UPS and once the orders are shipped, they are out of our hands and we do not have any additional information on the tracking. If an item is marked delivered and has not been, please contact your local post office so they can provide you with the coordinates for where the package was left.
We do offer Route Insurance to protect your order while in transit. Shipping charges are not covered under Route, nor can we refund the shipping if your order is lost in transit/ not delivered. If you purchased Route and there’s a shipping issue, you can start the claim process by following this link https://claims.route.com

I RECEIVED AN EMAIL THAT MY ITEM WAS OVERSOLD, WHAT DOES THAT MEAN?
Unfortunately our system can oversell items - it’s something that is completely out of our control. If you purchase something that is oversold, we will issue you a refund and send you an email to let you know. Overselling is possible with any payment form but more likely to happen when using Sezzle. If it is oversold, a refund will be made back to the original payment form and an email will be sent. The refund will be procced within 24 of oversold items update.